Full paper |
Information Overload and Worker Performance: A Decision Making PerspectiveJohn BuchananNed Kock
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Today, the issue of information overload is now commonly addressed in the popular press with such phrases as "Information Fatigue Syndrome". It is increasingly perceived as having an adverse affect on worker performance and decision making. However, the decision making literature typically assumes that individuals start from a position of a lack of information or simply have enough information. This paper examines the perceived existence of information overload and its effect on decision making. A sample of MBA students from New Zealand and the USA responded to a questionnaire on this topic. Nearly all respondents held professional appointments in organizations.